SERVICES RENDERED 

CLIENT REQUIREMENTS 

USER CHARGES (MK) 

TIME LINES 

1

Provision of up to date TEVET information (e.g

Annual reports, Research, Monitoring and Evaluation reports and any other relevant documentation)

Make a formal request for information through the Executive Director

Free

Up to 5 days

2

Provision of TEVET related research services 

• Request for research on a particular topic through the Executive Director

• Commit to finance the research

To Be Determined)

Up to 3 months

3

Facilitate development of TEVET Curriculum 

• Demand justification survey

• DACUM charts

• Standards

• Modules

• Sample assessments

• Training Manuals

• Log Books

   

• Express demand for curriculum in a particular field 

• Commit to fund curriculum development (where applicable)

TBD

Up to 10 months

4

Facilitate review of  TEVET Curriculum

• Express demand for curriculum review

• Commit to fund curriculum review (where applicable)

TBD

Up to 12 months

5

Facilitate curriculum approval

• Validation

• Approval by the Board 

• Request for approval

TBD

Up to 6 months

6

Registration of TEVET providers 

• Expression of interest

• Submission of application forms

• Payment of registration processing fee 

• Meeting prescribed requirements

To Be Advised (TBA)

Up to 6 months

7

Certification of Informal  apprenticeship

• Enroll with a registered TEVET provider 

• Satisfy all assessment requirements

   

Free

Up to  1 month

9

Reprinting of certificate 

Provide all relevant documents (e.g police report, IDs, logbooks etc)

TBD

Up to 1 month 

10

Staff recruitment 

(from closing date of advert to notification of results) 

• Apply for a Job

• Meet eligibility criteria for that particular job

Free

Up to 2 months 

11

Enquiries /Reception Desk Services/online

• Provision of specific requirements

• Request for information 

• Compliance to internal procedures

Free 

Within 24 hours

12

Attend to  Public  Grievances 

• Lodge a formal complaint through the Executive Director;

Free

Up to 2 weeks

13

Address Apprentices’ Complaints 

• Complainant to complete and submit complaint forms found at Regional TEVET Service Centres or secretariat 

 Free   

Up to 2 Weeks  

13

Provide logbooks to apprentices 

• Enroll with a registered TEVET provider 

Free for government sponsored apprentices 

Up to 1 month after registration 

14

Provide Information on TEVET levy balance/statement

• TEVET payers to ask for their levy balances

Free

Up to 3 working days

15

Levy query/ how to calculate and other general information

• Employers to ask for information on how TEVET  levy is calculated

Free

Up to 1 day

16

Levy registration

• New levy payer to request  for registration 

Free

Up to 1 day

17

Provision of Productivity Enhancement service

• Client fills an expression of interest form

• Client receives a business performance questionnaire

• Client submits a filled business performance questionnaire

• TEVETA entry meeting with client management team

• TEVETA and Client conducts productivity Enhancement needs assessment (GEMBA WALK)

• TEVETA provides a productivity enhancement needs assessment report accompanied with a draft action plan

• Client submits final version of the action plan

• TEVETA and Client sign an MOU

• Implementation of intervention

free

Up to 24hours

free

Up to 24hours

free

Up to 7 days

free

Within 7 days

free

Within 7 days

free

Within 2 weeks

free

Within 2 weeks

free

With 7days of submitting the final version of the action plan

Free when TEVETA is providing the service 

Cost sharing at 50% on direct intervention cost when a local consultant is engaged to provide the service

Cost sharing (TEVETA25% and client 75% on direct intervention cost) When international consultant is engaged 

TEVETA contribution can only be less or equal to 20% of the levy contribution by the client

Within 7days of signing MOU then follow action plan

18

Initial Dialogue/Engagement Meetings 

• Submission or presentation of an Expression of Interest

• Development and Signing of a Memorandum of Understanding (MoU) 

Free if it is a visit to the Regional Office

Within one Week

19

Community awareness/sensitization

• Submission or presentation of an Expression of Interest, specifying Project/Initiative concept and Catchment areas

• Sponsored 

• TEVETA-supported 

Within three Months 

20

Joint-Training Needs Assessment and Planning Meetings

• Submission or presentation of an Expression of Interest

• Sponsored 

• Free if it is TEVETA-supported

Within three Months 

21

Reviewing, approving and funding of the training proposal/Requirements 

• Submission of Training Proposal/Requirements 

• Sponsored 

• TEVETA-supported

Up to two Weeks 

22

Recruitment/Identification  of Trainers and Trainees

• Submission of Training Proposal/Requirements 

• Sponsored 

• TEVETA-supported

Up to two Months

23

Determination/Packaging of isolated Training Modules for a particular Training Initiative 

• Submission of Training Proposal/Requirements through TNA Report or as a result of Entrepreneurship Training component under Market Research.   

• Sponsored 

• TEVETA-supported

Within one Month 

24

Procurement and Delivery of Training Requirements

• Submission of Training Proposal/Requirements based on Needs Assessment Report

• Sponsored

• TEVETA-supported

Up to two Months 

25

Induction/Orientation of Trainers and Trainees

• Submission of an Expression of Interest 

• Sponsored 

• TEVETA-supported

Within one Month 

26

Delivery of Entrepreneurship Training

• Submission of Training Proposal/Requirements/Expression of Interest 

• Sponsored 

• TEVETA-supported

Up to two Weeks

27

Monitoring and Supervision of Entrepreneurship Training Delivery

• Submission of Training Proposal/Requirements

• Sponsored 

• TEVETA-supported

Within two Weeks

28

Delivery of Skills Training

• Submission of Training Proposal/Requirements/Expression of Interest

• Sponsored

• TEVETA-supported

Up to six Months 

29

Monitoring and Supervision of Skills Training Delivery

• Submission of Training Proposal/Requirements

• Sponsored

• TEVETA-supported

Within two Months 

30

Procurement of External Verification Services

• Submission of Training Proposal/Requirements/Expression of Interest 

• Sponsored

• TEVETA-supported

Within two Weeks 

31

Production of Certificates

• Completion of training and assessment requirements 

Free

Up to one Month

32

Graduation (Presentation of Certificates)

• Submission of Requirements for the Graduation/Expression of Interest

• Sponsored

• Cost-sharing 

Within one Month after production and delivery of Certificates 

33

Preparation and submission of Activity Reports (Partner Accountability)

• Submission of Request for the Report 

Free 

Within two Weeks

34

Preparation and submission of Quarterly Reports (Partner Accountability)

• Submission of Request for the Report

Free

Within three Weeks

35

Pay apprenticeship training subsidies

• Provide names of learners that have reported for training a week after grace period

Free

Two weeks after head counting exercise

36

Pay apprenticeship training bursaries

• Provide names of learners that have reported for training a week after grace period

Two weeks after head counting exercise

37

Pay scholarship to girls in male dominated trades

• Provide names of learners that have reported for training a week after grace period

Free

Two  week after head counting exercise

38

• Support monitoring of apprentices;                                                                

   

• Industry: Students to register with the nearest TEVETA service center as soon they find attachment places

• College: None

Free 

Industry:  

• Jan to June:  6 months: 2 times

• 9 to 12 months: 3 times

College: Once a term 

39

Support attachment of apprentices 

None

Free

As soon as learners are ready to go for attachment

40

Pay attachment upkeep allowances

Be available at the industry

Free

Once a year

Support external verification of apprentices assessment 

• The TEVET Provider shall assess the readiness for external verification at both the industry and institution before requesting for external verification; 

• The TEVET Provider shall request for external verification from the awarding body in writing; 

• The awarding bodies shall verify readiness of the institution for external verification; 

Free

As soon as a module is fully covered

41

Procure External CBET Delivery 

Training provider to report to TEVET Service Centre of modules that need the assistance of an external trainer

Free

A month before the term ends

42

Pay apprenticeship training subsidies

• Provide names of learners that have reported for training a week after grace period

Free

Two weeks after head counting exercise

43

Pay apprenticeship training bursaries

• Provide names of learners that have reported for training a week after grace period

Two weeks after head counting exercise

44

Pay scholarship to girls in male dominated trades

• Provide names of learners that have reported for training a week after grace period

Free

Two  week after head counting exercise

45

Support monitoring of apprentices;                                                                

• Industry: Students to register with the nearest TEVETA service center as soon they find attachment places

• College: None

Free 

Industry:  

• Jan to June:  6 months: 2 times

• 9 to 12 months: 3 times

College: Once a term 

46

Support attachment of apprentices 

None

Free

As soon as learners are ready to go for attachment

47

Pay attachment upkeep allowances

Be available at the industry

Free

Once a year

48

Support external verification of apprentices assessment 

• The TEVET Provider shall assess the readiness for external verification at both the industry and institution before requesting for external verification; 

• The TEVET Provider shall request for external verification from the awarding body in writing; 

• The awarding bodies shall verify readiness of the institution for external verification; 

   

Free

As soon as a module is fully covered

49

Procure External CBET Delivery

Training provider to report to TEVET Service Centre of modules that need the assistance of an external trainer

Free

A month before the term ends