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SERVICES RENDERED |
CLIENT REQUIREMENTS |
TIME LINES |
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1 |
Provision of up to date TEVET
information Documentation Research reports M & E statistics TMIS |
Make a formal request for
information through the Executive Director
|
Up to 5 days |
|
2 |
Provision of TEVET related research services |
Request for research on a particular topic through the Executive Director Commit to finance the research |
Up to 2 months |
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3 |
Facilitate development of TEVET Curriculum DACUM charts Standards Modules Sample assessments Training Manuals Log Books
|
Express demand for curriculum in
a particular field Commit to fund curriculum
development (where applicable) |
Up to 1 year |
|
4 |
Facilitate review of
TEVET Curriculum |
Express demand for curriculum review Commit to fund curriculum review (where applicable) |
Up to 6 months |
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5 |
Facilitate curriculum approval Validation Approval by the Board |
Request for approval |
Up to 3 months |
|
6 |
Registration of TEVET provider institutions Provision of guidelines Inspection Approval by the Board |
Expression of interest Submission of application forms Payment of registration processing fee Meeting minimum requirements |
Up to 3 months |
|
7 |
Accreditation of TEVET provider
institutions |
Expression of interest Submission of application forms Payment of accreditation
processing fee Meeting minimum requirements |
Up to 3 months |
|
8 |
Accreditation of instructors |
Expression of interest Submission of application forms Payment of accreditation processing fee Meeting minimum requirements |
Up to 3 months |
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9 |
Certification of apprentices Provide assessment materials Analyze external verification
results Conduct assessment meeting Conduct awards meeting Prepare record of achievements
and certificates.
|
Register with TEVET provider institutions Apply for certification Meet all assessment requirements
|
Up to 3 months |
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10 |
Provision of records of achievement Provide assessment materials Analyze external verification results Conduct assessment meeting Conduct awards meeting Prepare record of achievements and certificates. |
Register with TEVET provider institutions Apply for certification Meet all assessment requirements
|
Up to 3 months |
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11 |
Reprinting of original copies
of results/ certificate
|
Registration number Request for reprinting of
results/certificates Logbook A letter of introduction from the
previous school A summary of assessment from the
college |
Up to 3 months |
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12 |
Staff recruitment (from closing date of advert to Notification of
results) Shortlistng after
closing date From Shortlisting
to Interviews From Interview to
Notification of results
|
Apply for a Job Meet eligibility
criteria for that particular job
|
Up to 3 weeks Up to 1 week
Up to 1 week
Up to 1 week
|
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12 |
Enquiries /Reception Desk
Services
Phone- in Walk-in Letters Website and other Social site i.e
Facebook and twitter |
Cooperation from the Stakeholder Request for information |
Up to 1 day
|
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13 |
Attend to Public
Grievances |
Lodge a formal complaint
through the Executive Director; |
Up to 1 week
|
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14 |
Handling Transfer Requests |
Transfer request submission through the respective College Principals. |
Up to 1 week
|
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15 |
Handling Change of Course requests |
Request submitted two weeks after reporting for training in writing with valid reasons through
college principals |
Up to 1 week |
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16 |
Handling requests to reserve school place |
Submit the request through TEVET service Centres
within two weeks after opening of the calendar year |
Up to 1 week |
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17 |
Address Apprentices’ Complaints |
Complainant to
complete and submit complaint forms (found at TEVET Service Centres or
secretariat) |
Up to 2 Weeks |
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18 |
Provide tools to apprentices |
Apprentices to
pass summative assessment at level one before going for industrial
attachment Notification letter of Level one results |
Up to 2 months after release of
summative results |
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19 |
Provide logbooks to apprentices |
Registered trainee
with a particular college |
Up to 2 weeks upon registration |
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20 |
Process Reimbursements to Companies |
Eligible company submits relevant documentations on time |
Up to 12 months |
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22 |
Provide Information on TEVET levy
balance/statement |
Tevet payers to ask for their levy balances |
Up to 3 working days |
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23 |
Levy query/ how to calculate and other general
information |
Employers to ask
for information on how TEVET levy is
calculated |
Up to 1 day |
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24 |
Levy registration |
New levy payer to request for registration |
Up to 1 day |