Service Charter
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Service Charter
| SERVICES RENDERED | CLIENT REQUIREMENTS | TIME LINES |
1 | Provision of up to date TEVET information Documentation Research reports M & E statistics TMIS | Make a formal request for information through the Executive Director
| Up to 5 days |
2 | Provision of TEVET related research services | Request for research on a particular topic through the Executive Director Commit to finance the research | Up to 2 months |
3 | Facilitate development of TEVET Curriculum DACUM charts Standards Modules Sample assessments Training Manuals Log Books
| Express demand for curriculum in a particular field Commit to fund curriculum development (where applicable) | Up to 1 year |
4 | Facilitate review of TEVET Curriculum | Express demand for curriculum review Commit to fund curriculum review (where applicable) | Up to 6 months |
5 | Facilitate curriculum approval Validation Approval by the Board | Request for approval | Up to 3 months |
6 | Registration of TEVET provider institutions Provision of guidelines Inspection Approval by the Board | Expression of interest Submission of application forms Payment of registration processing fee Meeting minimum requirements | Up to 3 months |
7 | Accreditation of TEVET provider institutions | Expression of interest Submission of application forms Payment of accreditation processing fee Meeting minimum requirements | Up to 3 months |
8 | Accreditation of instructors | Expression of interest Submission of application forms Payment of accreditation processing fee Meeting minimum requirements | Up to 3 months |
9 | Certification of apprentices Provide assessment materials Analyze external verification results Conduct assessment meeting Conduct awards meeting Prepare record of achievements and certificates.
| Register with TEVET provider institutions Apply for certification Meet all assessment requirements
| Up to 3 months |
10 | Provision of records of achievement Provide assessment materials Analyze external verification results Conduct assessment meeting Conduct awards meeting Prepare record of achievements and certificates. | Register with TEVET provider institutions Apply for certification Meet all assessment requirements
| Up to 3 months |
11 | Reprinting of original copies of results/ certificate
| Registration number Request for reprinting of results/certificates Logbook A letter of introduction from the previous school A summary of assessment from the college | Up to 3 months |
12 | Staff recruitment (from closing date of advert to Notification of results) Shortlistng after closing date From Shortlisting to Interviews From Interview to Notification of results | Apply for a Job Meet eligibility criteria for that particular job
| Up to 3 weeks Up to 1 week
Up to 1 week
Up to 1 week
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12 | Enquiries /Reception Desk Services
Phone- in Walk-in Letters Website and other Social site i.e Facebook and twitter | Cooperation from the Stakeholder Request for information |
Up to 1 day
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13 | Attend to Public Grievances | Lodge a formal complaint through the Executive Director; | Up to 1 week
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14 | Handling Transfer Requests | Transfer request submission through the respective College Principals. | Up to 1 week
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15 | Handling Change of Course requests | Request submitted two weeks after reporting for training in writing with valid reasons through college principals | Up to 1 week |
16 | Handling requests to reserve school place | Submit the request through TEVET service Centres within two weeks after opening of the calendar year |
Up to 1 week |
17 | Address Apprentices’ Complaints | Complainant to complete and submit complaint forms (found at TEVET Service Centres or secretariat) | Up to 2 Weeks |
18 | Provide tools to apprentices | Apprentices to pass summative assessment at level one before going for industrial attachment Notification letter of Level one results | Up to 2 months after release of summative results |
19 | Provide logbooks to apprentices | Registered trainee with a particular college | Up to 2 weeks upon registration |
20 | Process Reimbursements to Companies | Eligible company submits relevant documentations on time | Up to 12 months |
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22 | Provide Information on TEVET levy balance/statement | Tevet payers to ask for their levy balances | Up to 3 working days |
23 | Levy query/ how to calculate and other general information | Employers to ask for information on how TEVET levy is calculated | Up to 1 day |
24 | Levy registration | New levy payer to request for registration | Up to 1 day |
